Privacy Policy — 11jjj Pakistan

Welcome to the 11jjj Privacy Policy. 11jjj ("the platform", "we", "us", "our") operates an online betting and gaming platform accessible at 11jjj.net, serving players across Pakistan. This Privacy Policy applies to all personal data collected through the platform — including the website, any associated mobile experience, customer support channels and payment processing interactions.

When you register an account, make a PKR deposit, place a bet on Cricket or PSL, claim a Casino bonus, contact support or use any other feature of 11jjj, you are providing us with information. This document explains what we do with that information — clearly, without unnecessary legal padding.

By registering and using 11jjj, you confirm that you have read this Privacy Policy and that you agree to the collection and use of your data as described here. This Policy works alongside the Terms and Conditions, which you should also read before using the platform.

11jjj collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use the site, and from third-party payment providers used to process your PKR transactions.

Information you provide directly:

• Full name and date of birth (required for age and identity verification)
• Contact details including email address and mobile number
• Account credentials (username and encrypted password)
• Identity documents provided for KYC verification (such as CNIC or passport)
• Payment details including JazzCash account numbers, Easypaisa numbers, Raast IDs and bank account information used for deposits and withdrawals
• Communications sent to our support team via live chat or messaging channels

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser information
• Pages visited on the platform, time spent and navigation patterns
• Betting and gaming activity — including markets selected, stakes, game sessions and withdrawal requests
• Session timestamps and login history
• Cookie and tracking data (see Section 6)

11jjj only uses your personal data for purposes that are directly related to operating your account and delivering the platform's services. We do not use your data for purposes that would surprise you or that fall outside the scope of what a betting and gaming platform needs to function properly.

Specific purposes for which we use your data include:

• Account creation and management: Setting up your account, verifying your identity, maintaining your login credentials and managing your account settings.
• Age and identity verification: Confirming that you are 18 or older and that the account is registered under your real identity, as required before processing withdrawals or at any point we deem necessary.
• Payment processing: Facilitating PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets, and processing withdrawal requests to your verified payment method.
• Platform delivery: Displaying your account balance, bet history, bonus status, VIP tier and withdrawal status accurately.
• Bonus and promotions management: Tracking wagering activity to calculate bonus progress, applying PKR credits to eligible accounts and verifying promotion eligibility.
• VIP programme: Tracking cumulative wagering to determine VIP tier status, assigning account managers and delivering tier-specific benefits.
• Customer support: Using your account information and support history to address queries, investigate complaints and resolve payment disputes.
• Security and fraud prevention: Identifying suspicious activity patterns, investigating potential duplicate accounts, detecting bonus abuse and protecting the integrity of the platform.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform performs and where improvements can be made. This does not involve identifying individual players.
• Legal and compliance obligations: Retaining records as required to meet our obligations, and cooperating with relevant authorities where legally required.

Because 11jjj processes real-money PKR transactions, payment data is handled with particular care. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or a compatible mobile wallet, your payment details are passed to the relevant payment provider to complete the transaction.

11jjj does not store full payment credentials on its own servers beyond what is necessary to link your account to your verified payment method for withdrawal purposes. Full account numbers, card details and mobile wallet PINs are handled by the payment provider's own secure infrastructure — not retained in raw form by 11jjj.

• Withdrawal requests are only sent to payment methods that have been verified as belonging to the account holder. The name on the receiving account must match the name on your 11jjj account.
• Transaction records — including deposit amounts in PKR, withdrawal amounts, timestamps and payment channel used — are retained in your account history for your reference and for our record-keeping purposes.
• If a payment dispute arises, relevant transaction data may be shared with the payment provider to assist in resolution.

11jjj does not share your personal data with third parties except in the limited circumstances described below. In every case, data sharing is restricted to what is strictly necessary for the stated purpose.

Payment providers: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate their own privacy frameworks and are responsible for how they handle data on their side of the transaction.

Identity verification services: Where we use a third-party KYC (Know Your Customer) verification tool to confirm your identity documents, your identity data is shared with that provider solely for verification purposes. Verified results are stored against your account; the raw document data handling is governed by the KYC provider's own privacy policy.

Platform infrastructure providers: Technical service providers who support the operation of the 11jjj platform — such as hosting, security monitoring and analytics infrastructure — may process data as part of delivering their services. These providers are bound by data processing agreements that restrict how they may use the data.

Legal and regulatory requirements: We may disclose your data to relevant authorities if we are legally required to do so — for example, in response to a valid legal process, court order or investigation into suspected financial crime. We will only disclose what is legally required.

• 11jjj does not sell data to marketing companies, data brokers or advertising networks.
• Data is not shared with other betting platforms or gaming companies.
• Aggregated, anonymised analytics data — from which no individual can be identified — may be used internally for platform improvement purposes.

11jjj uses cookies and similar tracking technologies to make the platform work properly, to keep you logged in during a session and to understand how players use the site so we can improve it over time.

Essential cookies are required for basic platform functionality — including maintaining your login session, remembering your account preferences and ensuring the betting interface operates correctly. These cannot be disabled without breaking core platform features.

Analytics cookies collect anonymised data about how visitors navigate the platform — which pages are visited most, where players spend time and where they encounter difficulties. This data is used in aggregate to improve the platform experience. It does not identify you personally.

Security cookies help us detect unusual login patterns, potential fraudulent access attempts and bot activity on the platform.

• Cookies do not store your payment credentials or account password.
• Session cookies expire when you close your browser. Persistent cookies used for preference memory have a limited lifespan and are periodically refreshed.
• You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform.

11jjj retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the purpose for which it was collected.

• Account and identity data: Retained for the duration of your account and for a period after closure to meet our record-keeping obligations.
• Transaction records: PKR deposit and withdrawal history is retained for an extended period for financial record-keeping and to assist in the resolution of any retrospective payment disputes.
• Betting and gaming activity: Bet history and game session records are retained for the duration of your account and for a period after closure.
• Support communications: Chat transcripts and support tickets are retained for a reasonable period to provide context for future support interactions and to assist in complaint investigation.
• KYC documents: Identity verification documents are retained for the period required by our compliance obligations and then securely deleted.

When data is no longer required for any legitimate purpose and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

11jjj takes the security of your personal data seriously. We apply technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration or disclosure.

• Encryption: Data transmitted between your device and the 11jjj platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Your account password is stored in hashed, non-reversible form — we cannot retrieve your actual password, only reset it.
• Access controls: Access to player data within the 11jjj organisation is restricted on a need-to-know basis. Support staff can access account information necessary to assist you; they cannot access your payment credentials or full identity documents without a specific verified reason.
• Infrastructure security: The platform's hosting infrastructure includes firewalls, intrusion detection and routine security monitoring to detect and respond to threats.
• Payment security: Real-money transactions are processed through established payment providers with their own security infrastructure. 11jjj does not handle raw payment credentials at the point of transaction.

While we maintain robust security measures, no online platform can guarantee absolute security against all possible threats. You also play a role in protecting your account — use a strong, unique password, do not share your login details and contact support immediately if you suspect any unauthorised activity on your account.

As a player on the 11jjj platform, you have rights in relation to your personal data. These rights can be exercised by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of the personal data we hold about you is inaccurate or incomplete, you can request that we correct it. For account-critical information like your name or date of birth, we may ask for supporting documentation before making changes.
• Right to deletion: You can request that we delete your personal data. Note that we may be unable to comply fully where we have legal obligations to retain certain records — for example, transaction history for financial compliance purposes. We will inform you of any such limitations when processing your request.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to object: You can object to specific uses of your data where you believe our use is not justified.
• Account closure: You can request to close your 11jjj account at any time. Following closure and any applicable retention period, your data will be deleted or anonymised in accordance with Section 7.

11jjj is strictly an 18+ adult entertainment platform. We do not knowingly collect personal data from anyone under the age of 18, and we do not permit minors to register accounts, make deposits or participate in any betting or gaming activity on the platform.

Age verification is a required step in the account registration and withdrawal verification process. Where we have reasonable grounds to believe that a registered player may be under 18, the account will be suspended immediately pending investigation. If the account holder is confirmed to be under 18, the account will be permanently closed and any deposited funds will be returned via the original payment method after deducting any promotional credits applied to the account.

If you are a parent or guardian and you believe that a minor has registered an account on 11jjj, please contact us at [email protected] immediately with details. We take these reports seriously and will act on them promptly.

We also encourage parents and guardians to use device-level parental controls and internet filtering tools to prevent underage access to betting and gaming platforms generally.

11jjj may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data practices or improvements to how we explain our data handling to players.

When material changes are made to this Policy, we will publish the updated version on this page with a revised "Last reviewed" date. For significant changes, we may also notify active players via email or an on-platform message.

Your continued use of the 11jjj platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with an updated Policy, you should stop using the platform and contact support to request account closure.

We recommend checking this page periodically — particularly if you are making a significant deposit or are about to share additional personal information with the platform during a verification process.

If you have any questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your data rights as described in Section 9, you can reach the 11jjj team through the following channel:

• Email: [email protected]
• Support: Available via the live chat feature within your 11jjj account

For data-specific requests — such as access requests, correction requests or deletion requests — please include your registered account username and email address in your message so we can locate your account and process your request efficiently.

For concerns relating to responsible gaming, self-exclusion or account limits, please visit our Responsible Gaming page where you will find all available self-management tools explained in full.